Extended Warranty Information
EcoloxTech warrants to the customer that its system will be free from defects in material and workmanship under normal use and service for a period of 1 year. EcoloxTech will replace or repair any part of the system that we find to be defective in operation due to faulty materials or workmanship within one year of the date of original purchase. If an extended warranty is purchased on the date of the original purchase or within 30 days of the original purchase, EcoloxTech will replace any malfunctioning system with a factory refurbished system for a $149 fee per incident. Prior to initating the return of a malfunctioning unit, the customer must contact EcoloxTech technical support. An attempt will be made to troubleshoot the problem by phone. If unresolved, EcoloxTech will issue a return authorization number (RMA) and will require a credit card authorization and capture for a $149 fee. Upon receiving the malfunctioning unit, EcoloxTech will pay for ground shipping of the replacment unit to the customer. EcoloxTech will not pay for shipping of the replacment unit outside the United States. If the shipping address is outside the United States, the customer will be required to provide a shipping account to charge for the replacement unit. If a replacement is required urgently, EcoloxTech will offer expediated shipping at the expense of the customer. A credit card authorization for $1499 will be required until receiving the malfunctioning unit. If the malfunctioning unit is not received within 4 weeks, the credit card authorization will be captured and not returned until receiving the malfunctioning unit. Damage to the system because of misuse, misapplication, negligence, alteration, accident or operation contrary to the operating instructions, damage caused by freezing, flood, fire, or Acts of God are not covered by this warranty. In all such cases, regular charges will apply. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal municipal tap water. We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. EcoloxTech's liability hereunder shall not exceed the cost of the product. Under no circumstances will EcoloxTech be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items. These warranties are governed by the laws of the state of Delaware and may change at any time without notice.